• Creating an Order

    Order Statuses There are a number of statuses that track the lifecycle of an order from initial creation through to completion providing you complete transparency on every stage of the order process. New Order – this is the default status of all orders that are either manually added to the…

  • Invoice Enhancements

    We have performed a number of updates to improve the Invoicing module. The first is on the order form itself where we have added an optional field to enter a purchase order (PO) reference number which will appear on the Invoice when generated. Please see screenshot below: The next update…

  • Sales Ledger

    Sales Ledger Within the Accounting section of the software you will find the Sales ledger as shown below. This automatically records all sales processed through either the POS or Order form within the POS, or the back-office. The sales ledger consists of the following fields: Column Description Sales ID This…

  • Settings

    There are a number of settings required in order for the software to work correctly. You have an opportunity to complete most of these during account registration under business profile. However, if some information is missing you can continue.

  • Order Settings

    Order Types A florist has a choice of creating their own order types such as Wedding Orders, Funeral Orders and so on. To do this, navigate to “Settings” and then “Order Settings” and from the sub-tab menu ensure “Order Types” is selected. Simply click “Add Order Type” and then click…

  • Repeat Orders

    Coming as a part of our platform upgrade, we will be introducing a much requested Repeat Orders feature! This will allow you to create orders that may recur every week, fortnight, month, year, or more! Customer going away? No problem! Just pause their subscription until they get back and it…

  • PaymentSense

    Terminal not turning on or screen not lighting up Unplug power, wait for ten seconds and then reconnect. Check all cables are firmly connected or battery pack is firmly inplace. Check internet or phone line is working. Terminal won’t connect to processa payment TRY FIRST Hold down the clear button…

  • PaymentSense

    Our members get an EXCUSIVE deals with PaymentSense. If your switching from another provider, They will give you a 30day rolling contract, first month FREE, brand new integrated terminal, and best of all they will pay your cancellation fee from your current provider! See below for more details: If you…

  • New Contacts Update

    With the new platform, Contacts is getting a whole new look! Now not only will you have the name and contact details of your customers, but you will also be able to include information such as: Key dates like birthdays and anniversaries. Favourite colour or flowers. As well as their…

  • Something else?

    If you are experiencing a problem that isn’t listed on here, don’t worry, just email Support@floralfrog.com with a few details and we’ll get back to as soon as possible!