• Prepaid Orders

    During busy times in the shop you may need to write down orders first, take the payment and then add them to the system at a later stage. Limitations: If choosing a standard product which has a fixed price, then this cannot be edited once payment has been taken. You…

  • Automatic Order Printing Floral Frog

    This short guide explains how to set-up automatic order printing for the new “Orders v2“. You need to ensure your printer is already set-up and connected to your PC or Mac. The next step is to download the web print client for your PC or Mac from the following link:…

  • Payment Processing

    Payment processing on FrogPOS has been refined so there are less steps to completing a payment.  When clicking “Pay” you will no longer receive a pop-up saying, “Full Payment” or “Partial Payment”.  Instead you will see a single payment pop-up as shown below. If you need to perform a “Split…

  • SumUp Integration

    Please register your SumUp account via our Floral Frog page and you will receive preferential transaction rates – https://sumup.co.uk/floralfrog. When registering via our page you will also be activated for virtual terminal payments. This is required to enable over the phone, or customer not present transactions. Login to Floral Frog…

  • Processing floristPro Orders

    When a new floristPro order is received, an alert/notification will appear on the screen of Floral Frog (back-end) as shown below. floristPro orders can also be viewed in the Calendar, and they appear in pink All your online orders should now appear in Orders (v2) alongside your normal orders. You…

  • Order Payment Types

    When processing orders either via FrogPOS or Floral Frog, you need to be aware that there are limitations with regards to processing Payment Types. All payment types can be used if the order is being processed using FrogPOS. However, if you are processing an order using Floral Frog (Backend), then…

  • Making Tax Digital – VAT

    From the 1st April 2019, all VAT registered businesses must submit their VAT returns online using HMRC approved software. This section will guide a Florist, or their Accountant, through processing a VAT return and submitting it online to HMRC using Floral Frog. The first step is to register for Making…

  • To Pay Orders

    Pay on Collection orders allow you to take an order without payment. You can then process payment at a later date using the “To Pay” feature in FrogPOS. To create a “To Pay” order in Floral Frog, perform the following steps: Click “ORDERS” then “Add Order” button. Process the order…

  • Easy Guide to Floral Frog – Florist to Florist

    LOGGING IN When logging into the PORTAL (BACK END) in the morning, log in using your Shop ID 000xxx, Username and Password.  Google CHROME is the best for Desktop and Laptop. For Apple Mac and iPad then use Safari.  Use the following link to access Floral Frog using either Chrome…

  • Checking your Internet Connectivity

    Floral Frog and FrogPOS rely on your Internet connection to work properly.  If you experience slow responses from our software its likely to be related to your Internet or Broadband connection. The first thing to try is assessing how fast your Internet connection is.  To do this, open a web…