• Migration to our new platform

    We have a brand new platform which has some great new features and enhancements. The look and feel will be similar to the existing system so don’t be daunted that you’ll have to learn something new. Most of our users are already on the new platform and we will be…

  • WooCommerce Plugin

    Install a Plugin using the WordPress Admin Plugin Upload This article details the steps required to install the Floral Frog plugin to a WordPress/WooCommerce site to enable categories, products and orders to be received into Floral Frog. Note: The Floral Frog plugin can be found at the bottom of this…

  • Prepaid Orders

    During busy times in the shop you may need to write down orders first, take the payment and then add them to the system at a later stage. Limitations: If choosing a standard product which has a fixed price, then this cannot be edited once payment has been taken. You…

  • Automatic Order Printing Floral Frog

    This short guide explains how to set-up automatic order printing for the new “Orders v2“. You need to ensure your printer is already set-up and connected to your PC or Mac. The next step is to download the web print client for your PC or Mac from the following link:…

  • Payment Processing

    Payment processing on FrogPOS has been refined so there are less steps to completing a payment.  When clicking “Pay” you will no longer receive a pop-up saying, “Full Payment” or “Partial Payment”.  Instead you will see a single payment pop-up as shown below. If you need to perform a “Split…

  • SumUp Integration

    Please register your SumUp account via our Floral Frog page and you will receive preferential transaction rates – https://sumup.co.uk/floralfrog. When registering via our page you will also be activated for virtual terminal payments. This is required to enable over the phone, or customer not present transactions. Login to Floral Frog…

  • Processing floristPro Orders

    When a new floristPro order is received, an alert/notification will appear on the screen of Floral Frog (back-end) as shown below. floristPro orders can also be viewed in the Calendar, and they appear in pink All your online orders should now appear in Orders (v2) alongside your normal orders. You…

  • Order Payment Types

    When processing orders either via FrogPOS or Floral Frog, you need to be aware that there are limitations with regards to processing Payment Types. All payment types can be used if the order is being processed using FrogPOS. However, if you are processing an order using Floral Frog (Backend), then…

  • Making Tax Digital – VAT

    From the 1st April 2019, all VAT registered businesses must submit their VAT returns online using HMRC approved software. This section will guide a Florist, or their Accountant, through processing a VAT return and submitting it online to HMRC using Floral Frog. The first step is to register for Making…

  • To Pay Orders

    Pay on Collection orders allow the florist to process an order for a customer who will generally collect from the shop either the same day, or within an agreed timeframe with the florist. The sale is only complete once the product has been received by the customer and payment has…