• Order Payment Types

    When processing orders either via FrogPOS or Floral Frog, you need to be aware that there are limitations with regards to processing Payment Types. All payment types can be used if the order is being processed using FrogPOS. However, if you are processing an order using Floral Frog (Backend), then…

  • Making Tax Digital – VAT

    From the 1st April 2019, all VAT registered businesses must submit their VAT returns online using HMRC approved software. This section will guide a Florist, or their Accountant, through processing a VAT return and submitting it online to HMRC using Floral Frog. The first step is to register for Making…

  • To Pay Orders

    Pay on Collection orders allow the florist to process an order for a customer who will generally collect from the shop either the same day, or within an agreed timeframe with the florist. The sale is only complete once the product has been received by the customer and payment has…

  • Easy Guide to Floral Frog – Florist to Florist

    LOGGING IN When logging into the PORTAL (BACK END) in the morning, log in using your Shop ID 000xxx, Username and Password.  Google CHROME is the best for Desktop and Laptop. For Apple Mac and iPad then use Safari.  Use the following link to access Floral Frog using either Chrome…

  • Checking your Internet Connectivity

    Floral Frog and FrogPOS rely on your Internet connection to work properly.  If you experience slow responses from our software its likely to be related to your Internet or Broadband connection. The first thing to try is assessing how fast your Internet connection is.  To do this, open a web…

  • My Cash Drawer won’t open

    When Cash Drawer does not open We have found that on some occasions that the cash drawer on the mPOP will not open and display a message of  “Failed to open port”. This is caused by Bluetooth disconnecting between the iPad and the mPOP cash register. This can be easily…

  • My Receipt Printer is jammed

    Paper Jam When paper jams occur, do not forcibly pull the paper and use the following steps to remove the jammed paper. When the printer cover is open, the function to store the blade will operate, so operate with the power turned on. Caution There is a printer head inside the…

  • The light on my cash drawer is flashing

    LED Display The Power LED and Error LED will let you know the status of mPOP, for instance if it is in normal standby, if it is waiting for Bluetooth pairing to be performed, and also if an error occurs (for example if the printer is out of paper). For normal use…

  • Flower Library

    A flower library has been provided to serve as a source of knowledge and also allow stem count against products. The flower library is accessed direct from the main menu on the left left side of the screen called “Flower Library”.  The library has around 400 images of the most…

  • Generating a Report

    We have provided a basic reports module that will display information either daily, weekly, monthly, or a custom date range for the following: Total Cost of Sales Total Cost of Expenditure Total Number of Orders Top Selling Product Most Popular Flower When have included an “Employee” tick-box as shown in…