1. Home
  2. Troubleshooting
  3. My Receipt Printer is jammed

My Receipt Printer is jammed

Paper Jam

When paper jams occur, do not forcibly pull the paper and use the following steps to remove the jammed paper.

When the printer cover is open, the function to store the blade will operate, so operate with the power turned on.

Caution

There is a printer head inside the printer that becomes hot during printing or right after printing. Do not touch the printer head when opening or closing the printer cover.

1. Pull out printer

  • Push the front face of the printer to unlock and pull out the printer.

2. Open printer cover

  • Pull the cover opening lever forward to open the printer cover.

3. Remove jammed paper

  • Remove all, making sure paper fragments do not remain. Not removing all may cause paper jam.
  • Confirm that there are no paper remaining in the paper roll holder or the paper exit.
  • Forcefully trying to remove the paper may damage the product. If you still cannot remove the paper, contact the seller.

4. Paper setup

  • Set the paper according to the steps indicated in Paper Setup.

Prevent Paper Jam

Please note the following to prevent paper jamming.

  • When setting the paper, pull out the paper edge in a straight line.
  • Do not touch the paper while it is printing, the paper is being ejected from the paper exit or before the cutting is performed.
Updated on November 3, 2020

Was this article helpful?

Related Articles

Leave a Comment